Refund policy

Return & Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and exchange policy below:

Damaged Items:

  • If you receive an item that is damaged or defective, please contact us immediately within 24 hours of receiving your order.
  • We will gladly offer a full refund or replacement for any items that are damaged upon arrival.
  • To process a return or replacement, please provide photographic evidence of the damage. Our customer service team will guide you through the return procedure.

Exchanges:

  • If you wish to exchange an item (for any reason other than damage), the exchange will be at your expense.
  • You are responsible for the cost of shipping the item back to us and any additional shipping charges for the new item.
  • Please ensure the item is returned in its original condition and packaging.

Return Process:

  1. Contact our customer service team to initiate the return/exchange process.
  2. For damaged items, provide clear images of the damage and any supporting details.
  3. We will confirm the next steps, whether it’s a return for a refund or a replacement.

Non-returnable Items:

  • Change of mind: We do not offer refunds or exchanges for change-of-mind purchases, including cases where you no longer want the item or simply don’t like it.

  • Please note that returns are not accepted for reasons such as a change of mind or personal preference. We encourage customers to review product details carefully before purchasing.

  • As a small business, we cannot accommodate returns based solely on personal taste or change of mind. We are happy to address issues related to faulty or damaged items.

Refunds:

  • Once a return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method.

For any questions or concerns, please reach out to us at in2lifestyle.uk@gmail.com.

We appreciate your understanding and are happy to assist with any questions!